Oracle Siebel CRM Review

ORACLE SIEBEL CRM
LEADER-INTEGRATION-CUSTOMER-CENTRIC

With the addition of Siebel’s leading CRM solutions, (June 1, 06) Oracle now offers a complete, complementary, world-class number of customer-centric applications. Oracle Siebel CRM is the world’s most comprehensive CRM solutions.

Functionality of Siebel CRM helps organizations to distinct their business in order to achieve maximum top-and bottom-line growth. It provides tailored solutions to more than 20 industries. It offers a combination of transactional, analytical, and contractual features to handle all customer facing operations.

Siebel’s biggest advantage is the sheer brilliance and breadth of its functionality. Siebel products are continually rated at the top in sales, marketing and customer service, as well as secondary CRM areas.

FEATURES AND ADVANTAGES

Oracle Siebel stands out as the most comprehensive CRM solution. It benefits the sales, marketing, support, contact center, order management and customer data management capabilities of an organization. Consequently the organizations establish an array of satisfied customers.

It has options specific to the industry and thus provides tailoring of total CRM as per the business needs. Hence, enhances the customer experience and provides a competitive advantage to the company.

Additionally, it offers flexibility to companies, with the option to have it ““On Demand” which is an efficient, cost-effective way to manage your technology over the long term.

The main advantages of “ON Demand CRM” are:

• Liberate the company from daily software maintenance routines.
• Strikingly lower operational risks and cost.
• Users throughout the organizations can benefit from the CRM capabilities, irrespective of their location.

With the prebuilt integration, it coordinated business processes, business rules, decision support resulting in reduced operational cost and improved customer satisfaction.

MODULES OF ORACLE SIEBEL

Oracle Siebel, as mentioned earlier is available “On Premises” or “On Demand”. Further they are offered in the following modules
• SALES
• MARKETING
• CONTACT CENTER AND SERVICE
• SELF SERVICE AN
• E-BILLING
• CONTACT CENTER INFRASTRUCTURE
• ORACLE CRM ON DEMAND
• PARTNER RELATIONSHIP MANAGEMENT
• QUOTE AND ORDER CAPTURE
• PRICE MANAGEMENT
• CUSTOMER DATA INTERGRATION
• BUSINESS INTELLIGENCE APPLICATION

REVIEW

Oracle Siebel CRM is the world-wide leader which backs over 20 industries with its industry specific CRM application. Oracle Siebel is rated as the number one CRM solution by topmost of Market research organizations. Analyst firm IDC reports that Oracle Siebel CRM is the leader in the Customer Relationship Management software categories of sales force automation (SFA), marketing and customer service.

Within the transactional CRM applications market, Oracle is ranked the number vendor with a 15.6% market share. Research firm Datamonitor also names Oracle CRM the principal leader in the CRM software market.

According to the Datamonitor , Decision Matrix, “Oracle’s CRM products, and especially Oracle Siebel CRM, are among the best solutions in almost every facet of CRM technology, outpacing all other competitors.

To encapsulate, Oracle’s Siebel CRM is a brilliant and powerful CRM solution. It empowers the organizations to improve their customer experience with its distinctive and user friendly customer service functionalities.