INVENTORY MANAGEMENT CRM
Automating inventory in the CRM life cycle provides a corporation competitive advantage and leads to an array of satisfied customers. It empowers the companies to have a tighter control of stock level and thus cut on inventory cost. The users can see updated inventory levels on the web stores.
This application automates the entire CRM Inventory Management system:
Warehouse Management: This software streamlines the shipping process by organizing the warehouse using bins, to track the location of each item in stock. This enables the shipping and handling employees to locate and process the orders faster. This also streamlines the re-stocking process, by generating a list of goods received. One can manage a single warehouse or multiple and can be organized as per the stakeholder needs.
Cost Management: In order to maximize profits one needs to calculate accurately different cost (material/import), allocate overhead to inventory receipt. Hence this tool empowers the organization to work out the logistics by accurately calculating the landed cost.
Inventory Replenishment: The solution provides intuitive control over inventory replenishment. It ensures that enough stock is in hand to fill anticipated orders, but keeps excess inventory to a minimum. The user gets an ability to manage stock based on the anticipated demand (Lead time, Seasonal-based demand). The users can set up rules to manage refilling by creating and ordering the required items.
Customer and Volume Pricing/Multiple currency: With the assistance of this tool, the users can assign different prices for different types of customers. For example, one can set up different pricing for wholesale, retail or online sales. As per the necessity of the company, the application has a capacity to set up and calculate pricing in different currencies.
Integration: While creating new inventory items, the software enables users to determine the attributes, such as pricing, captions, images and more. The users have a clear visibility into inventory levels along with statistics on the ordered quantity.
Multi Location Inventory Management: This solution empowers users to manage inventory at different locations. It has an ability to select the warehouse which can fulfill the order commitment. The users can also generate inventory report and receive information on the inventory at a particular location.
Invoice Management: With Inventory Management CRM, the users can track outstanding invoices, customize invoice print layout and manage multiple invoice templates for different product lines. The solution automatically generates Total Cost by adding items, cost, and taxes on the invoice. E-invoices can be sent to customers.
Key Benefits of the Inventory CRM Management solution:•
• Streamlines the inventory management system, ensuring faster and accurate deliveries.•
• Great solution to manage and organize warehouses.
• Helps to accommodate volume and special orders.
• Powerful tool for Inventory analysis and profitability calculation.
• Easy to transfer stock.
• Inventory restocking-refilling process gets easy to manage.
• Control over inventory.
• Reduce inventory cost.
ORDER MANAGEMENT CRM
Customer Order Management solutions abridge the complex system of tracking thousands of products across multiple catalogs and systems. It enables cross and up selling opportunities. Consequently, it plays a vital role in decision- making process by providing employees with relevant information about their customers at the appropriate time.
The entire fulfillment process, allows sales representatives to convert estimates into orders with just one click. One can manage orders more cost effectively across the order management chain. Orders can be tracked from inception to completion and with integration with the shipping process; live status on the shipping status can be view by customers and employees. This results a remarkably smooth order fulfillment process, on time deliveries and hence enhances customer experience. Hence, the solution contributes towards increased productivity and improved profitability through efficient order management process.
The functionality support the critical order management processes:
Order Entry Process: This interface allows the user to enter orders efficiently, with few key strokes. Once the user enters the order and gets approved, it automatically goes to the warehouse and on fulfillment becomes an item to be billed. The solution accurately captures the customer orders across multiple channels; orchestrate the orders for seamless order fulfillment execution. It communicates order status information to customers throughout the order life cycle. It aids in efficient shipment planning and validation.
Order Pricing: The pricing interface applies right amount, terms and deduction to every order, including orders based on Sales Agreements.
Default Management: Order Management lets one specify item order ability rules to control “who can order what”. The functionality of the solution provides the ability to approve an order during the order capture process. It ensures entry of all necessary and accurate information in order to fulfill the order efficiently. It populates order details like payment and shipping information to reduce the possibility of an error. This interface supports entry of sales orders, modifications, cancellations and returns.
Order Status: This interface gives access to the real- time status on the orders. The users can track the order and get accurate information on delivery scheduled. Advance delivery notification can be sent to the customers.
Automated Order Fulfillment: The solution automates the entire order fulfillment shipping cycle starting from picking, packing to shipment confirmation. Depending on the need, organizations can customize enable automatic item pickups, packing a shipment. The shipment execution can be automatically grouped, in order to reduce the shipping and handling cost.
The Key Benefits of Order Management CRM:
• Improves operational efficiency.
• Captures accurate order and hence increases productivity.
• Flawless and timely order fulfillment.
• Enhanced customer experience through efficient and timely order fulfillment.
• Reduces operational cost through faster order entry and reduced order error.
• Increase in revenue through cross/up selling, maximization of margins and efficient order fulfillment.
CUSTOMER DATA INTEGRATION
Customer Data Integration (CDI) solution helps companies to centralize all the data from multiple systems, which can be leveraged by all departments. It consolidates provides and manages a single view of customer data, from all sources.
CDI is an integral part of CRM solution, which assures that most relevant and accurate customer information is always available to various departments and management of the company. The key attributes of CDI technology solution comprise of cleaning, chaining and consolidation of customer information as well as delivering the integrated data in the structure which meet the business needs.
Consolidation of Data: This program consolidates captured attributes for people, households and organizations in an extensible data model. It creates a general ID for each customer profile and creates a single record from various sources.
Cleans the Data: This interface scrubs the customer information by removing unnecessary and incomplete information. It also enriches the customer profile using per built integration and identifies and eliminates duplication.
Manages the Data: The work flow capabilities of the application control the customer data life cycle in a very impressive way. It has an ability to reverse events and restore the system to a previous point in time.
Shares the Data: Synchronizes relevant and accurate customer information with operational and analytical systems. It provides the gold plated customer records and allows integration with all other applications and analytical systems.
Key Benefits of CDI:
• Streamline the different functional process with company.
• Enhances customer experience and service by providing information across multiple channels.
• Improves sales and support processes across different customer channels.
• Supports management of customers across territories, different accounts and representative.
• Stimulates retention of customers and up-selling opportunities across various channels
• Enhance customer service based on product availability and logistics.
• Improve contractual and pricing efficiencies across buying organizations.
• Ensure compliance with local, state and federal regulations.
• Strengthen selling efforts by providing a complete view of customer data.
• Improve management of risk.
