ZOHO
Value for your money-hosted-end to end CRM TOOLS
INTRODUCTION
Zoho CRM is the most comprehensive suite of web-based applications for small businesses. Its an online application which works on the concept of SaaS or Software as a Service.
The greatest advantage of using Zoho CRM is “cost reduction”. One need not invest in a complete CRM suite in one go and can use the application to the extent desired with the option to expand and use the full service at a later date.
It is a neat piece of application which is suitable for the first time CRM users, as well as for organizations who would want to deploy complete selection of CRM features. The users can easily experiment and explore the features offered by a CRM
FEATURES AND ADVANTAGES
Zoho CRM is a feature- rich application providing end to end CRM tools. Its Sales force suite provides comprehensive tools for customer engagement.
Zoho is embedded with a high level of role based security features and tools for inventory management. Furthermore, it has an impressive array of reporting and metrics management tools.
Zoho CRM is built for ease of use and can be tailored to suit all requirements. The program can be mastered within a couple of days and does not require specialized training or previous software experience. The rapid deployment of the CRM application is one its main advantages.
Value for money: It’s a great, CRM solution along with a great price, too. Zoho allow up to three users totally free.
No long -term contracts, pay as you go. You are not bound by any long, yearly contracts. You have the freedom of paying monthly, quarterly or yearly.
It’s all hosted. Zoho backs all the IT service and support needed. One need not buy expensive servers, software, backup solutions.
Ease of Customization. Zoho offers customization as per the user’s needs. Also offers drag-and-drop customization which help users to get things done quickly.
It’s not just CRM. When you create a Zoho CRM account, you also get access to the Zoho suite of products – from online storage and network meetings to other business products, such as project management, invoices and more.
MODULES
Zoho CRM offers all the modules and tools that one might need to run sales & marketing operations. It offers modules which are useful in sales management, inventory management, customer support and service, reporting and dash boarding.
It integrates sales with campaigns and helps monitor leads with the help of calendar and reminders. The inventory management system is comprehensive and guides sales force in fulfilling client orders. The reporting module is comprehensive and assists in analyzing trends and monitor key CRM metrics.
• Sales Force Automation
• Lead Management
• Web Forms
• Marketing Automation
• Customer Support
• Inventory Management
• Reports & Dashboards
MARKET REVIEW
Overall Zoho CRM is an impressive application. It has naturally grown in small patches. Zoho CRM is used by thousands of small, medium and smart businesses. Zoho CRM belongs to a staple from which many other equally balanced applications have emerged. This means that one can take advantage of a lot of other related applications like an online office suite which enhances the user experience.
